Who We Are
Bugs Monkey is a software development agency. Our website address is bugsmonkey.com. We build web applications, Shopify stores, WordPress plugins, and mobile apps for clients worldwide.
When we refer to “we”, “us”, or “our” in this policy, we mean Bugs Monkey. When we refer to “you”, we mean any person who visits our website or contacts us.
What Information We Collect
Information you give us directly
When you fill in our contact form or book a discovery call, we collect:
- Your name
- Your email address
- Your company name (if provided)
- The content of your message or project brief
- Your selected service and budget range (if provided via the contact form)
Information collected automatically
When you visit our website, we may automatically collect:
- Your IP address (anonymised before storage)
- Browser type and version
- Pages visited and time spent on each page
- Referring website
- Device type and screen resolution
This data is collected via Google Analytics 4 through Google Tag Manager, and only if you have accepted analytics cookies.
Information from third-party scheduling
If you book a call via our Calendly embed, Calendly collects your name, email address, and any notes you provide at booking. This data is handled by Calendly in accordance with their privacy policy. We receive the booking details by email.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to enquiries — We use your name and email to reply to contact form submissions and booking requests.
- To scope and deliver projects — If you become a client, your contact and project details are used to deliver the agreed work.
- To improve our website — Anonymised analytics data helps us understand which pages are most useful and where we can improve.
- To comply with legal obligations — We may process your data where required by law.
We do not use your data for automated decision-making or profiling. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Legal Basis for Processing
Under UK GDPR and applicable data protection law, we process your personal data on the following legal bases:
- Legitimate interests — Responding to enquiries and improving our website are in our legitimate interests as a business, and we have assessed that these interests do not override your rights.
- Consent — We only set non-essential cookies (such as analytics cookies) with your consent.
- Contract — Where you are a client, we process data as necessary to perform the contract for services.
How Long We Keep Your Data
| Data type | Retention period |
|---|---|
| Contact form enquiries (not converted to clients) | 12 months from last contact |
| Client project correspondence and files | 6 years from project completion (legal obligation) |
| Analytics data | 14 months (Google Analytics default) |
| Calendly booking records | Governed by Calendly’s retention policy |
Who We Share Your Data With
We use the following third-party services that may process your data on our behalf:
- Google Analytics / Tag Manager — Website analytics (if consented). Google Privacy Policy
- Calendly — Discovery call scheduling. Calendly Privacy Policy
- WordPress / hosting provider — Our website is hosted on a server that stores form submissions and logs.
We do not transfer your personal data outside of the UK or European Economic Area except where the recipient provides adequate safeguards (such as standard contractual clauses).
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — You can request a copy of the personal data we hold about you.
- Right to rectification — You can ask us to correct inaccurate data.
- Right to erasure — You can ask us to delete your data in certain circumstances.
- Right to restrict processing — You can ask us to limit how we use your data.
- Right to data portability — You can request your data in a machine-readable format.
- Right to object — You can object to processing based on legitimate interests.
- Right to withdraw consent — Where processing is based on consent, you can withdraw it at any time.
To exercise any of these rights, contact us at hello@bugsmonkey.com. We will respond within 30 days.
Cookies
For detailed information about the cookies we use, please see our Cookie Policy.
Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Our website uses HTTPS encryption. Form submissions are transmitted securely and stored on password-protected infrastructure.
No method of transmission over the internet is 100% secure. If you have concerns about a specific data breach or security issue, contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Significant changes will be communicated where we have a way to contact you.
Contact Us
For any questions about this Privacy Policy or to exercise your data rights, contact us at hello@bugsmonkey.com.